1. Who we are
The Happy Heating Co
Home Warmth Services Ltd
Company number: 13068230
Gas Safe Register number: 657972
Address: 132 Kilburn Lane, London W10 4AJ
Phone: 020 8051 2124
Email: hello@thehappyheating.co
Website: https://www.thehappyheating.co/
For the purposes of data protection law, Home Warmth Services Ltd is the data controller responsible for the personal information we collect and use.
2. Information we collect
We may collect personal information when you:
- Fill in a contact form or booking form on our website
- Call, email or message us
- Contact us through WhatsApp
- Request a quote
- Book boiler, heating, plumbing or gas work
- Ask us to attend your property
- Leave a review or testimonial
- Use or browse our website
The information we collect may include:
- Your name
- Phone number
- Email address
- Property address or job address
- Postcode
- Details of the service you need
- Appointment details
- Information about your boiler, heating, plumbing or gas appliance
- Photos, videos or documents you send to us
- Messages or correspondence between you and us
- Payment, invoice and accounting information
- Website usage information, such as pages visited and enquiry sources
We only collect information that is relevant to dealing with your enquiry, providing our services, managing our business, or meeting our legal and regulatory obligations.
3. How we use your information
We use your personal information to:
- Respond to enquiries
- Provide quotes and estimates
- Arrange appointments
- Carry out boiler, heating, plumbing and gas work
- Contact you about your booking or job
- Send invoices, receipts and service records
- Keep records of completed work
- Deal with customer service issues
- Manage reviews and feedback
- Improve our website and services
- Maintain business, tax and accounting records
- Comply with legal, safety and regulatory obligations
- Protect our business from fraud, misuse or legal claims
We may also use your information to follow up on enquiries or previous work where we have a legitimate business reason to do so.
4. Our lawful basis for using your information
We rely on different lawful bases depending on how and why we use your information.
We may use your information because it is necessary to take steps before entering into a contract with you, such as responding to an enquiry or providing a quote.
We may use your information because it is necessary to perform a contract with you, such as arranging and carrying out booked work.
We may use your information because we have a legitimate interest, such as managing enquiries, improving our services, keeping business records, responding to reviews, protecting our business, and following up with customers.
We may use your information because we have a legal obligation, such as keeping accounting records, tax records, gas safety records, or complying with safety requirements.
Where required, we may rely on your consent, such as for certain marketing communications or non-essential cookies.
5. Marketing
We do not sell your personal information.
We may contact existing customers about related services where it is reasonable and lawful for us to do so. You can ask us to stop sending marketing or follow-up communications at any time by emailing hello@thehappyheating.co.
Where consent is required for marketing, we will ask for your permission first.
7. WhatsApp and third-party platforms
If you contact us through WhatsApp or another third-party platform, that platform may process your information in line with its own privacy policy.
We use WhatsApp to make communication easier for customers, including discussing enquiries, arranging bookings, and receiving job details or photos.
9. How long we keep your information
We keep personal information only for as long as necessary.
Enquiry information may usually be kept for up to 24 months so we can respond to follow-up questions, manage repeat enquiries, and maintain business records.
Customer, invoice and accounting records may be kept for up to 7 years to meet tax, accounting and business record requirements.
Gas safety, service and job records may be kept for as long as needed to meet legal, safety, warranty, insurance or regulatory requirements.
If you ask us to delete your information, we will do so where we are legally able to. We may need to keep some information where required for legal, accounting, safety or legitimate business reasons.
10. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
This includes using secure systems where possible, limiting access to personal information, and only sharing information where necessary for business or legal purposes.
No website, email or online system can be guaranteed to be completely secure. Please avoid sending highly sensitive information unless it is necessary.
11. Your data protection rights
You have rights over your personal information. These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for your information to be transferred where applicable
To make a request, contact us at hello@thehappyheating.co.
We may need to verify your identity before responding.
12. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
14. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, contact:
The Happy Heating Co
Home Warmth Services Ltd
132 Kilburn Lane, London W10 4AJ
Email: hello@thehappyheating.co
Phone: 020 8051 2124