Privacy Policy

01 Who we are

The Happy Heating Co. is a trading name of HOME WARMTH SERVICES LIMITED (Company Registration No. 13068230). Gas Safe Register No. 657972.

Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Workshop & dispatch base: 132 Kilburn Lane, London W10 4AJ.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Home Warmth Services Ltd is the data controller responsible for the personal information we collect and process.

02 Information we collect

We may collect personal information when you submit an enquiry form, call or email us, message us via WhatsApp, request a diagnostic booking, or use our heating and plumbing services:

• Name, phone number, and email address
• Job property address, access instructions, and postcode
• Heating system details (boiler make, model, age, fault codes, Megaflo status)
• Photographs or video clips of your boiler, flues, or leaks sent for remote triage
• Payment, billing, and accounting transaction records
• Digital communication logs and correspondence

03 How we use your information

We process your personal information strictly to deliver reliable heating and plumbing services:

• To schedule arrival windows and dispatch Gas Safe engineers
• To provide upfront diagnostic pricing and fixed written quotes
• To issue electronic invoices, receipts, and Gas Safe compliance documentation
• To issue Landlord Gas Safety Certificates (CP12) and Building Regulations notifications
• To register manufacturer warranties (Worcester Bosch, Vaillant, Ideal)
• To respond to customer enquiries, service history requests, and follow-ups

04 Our lawful basis for using your information

We process your data under one or more recognised lawful bases under UK GDPR:

• Contract Performance: To carry out booked repairs, services, and installations.
• Legal Obligation: To maintain mandatory Gas Safe compliance records and HMRC financial accounts.
• Legitimate Interests: To manage operational dispatch, customer support, and warranty tracking.
• Consent: Where explicitly provided for non-essential cookies or specific reminders.

05 Marketing

We do not sell, rent, or trade your personal information to third parties for marketing. We may contact existing customers with annual boiler service reminders where permitted. You can opt out at any time by emailing hello@thehappyheating.co.

06 Sharing your information

We only share data with essential service providers who support our core operations under strict data processing agreements:

• Gas Safe Register (for mandatory appliance notifications)
• Boiler manufacturers (for warranty registrations)
• Payment processing and cloud accounting systems
• Digital dispatch, SMS notification, and booking management platforms

07 WhatsApp and third-party platforms

If you choose to contact us via WhatsApp for rapid triage or photo sharing, data is processed in accordance with WhatsApp’s privacy policies and end-to-end encryption standards.

08 Website analytics and cookies

Our website uses necessary technical cookies to ensure safe form submissions and optimal page loading. For full details on cookie categories and preference management, please see our Cookie Policy.

09 How long we keep your information

We retain personal data only for as long as required for legal, warranty, and operational purposes:

• General enquiries: up to 24 months
• Invoices and accounting records: 7 years (statutory HMRC requirement)
• Gas Safe compliance and warranty records: for the lifespan of the appliance or warranty duration (up to 10–12 years)

10 How we protect your information

We implement robust technical and organisational security measures, including SSL encryption, secure access controls, and restricted staff permissions to safeguard your data.

11 Your data protection rights

Under UK data protection law, you have the right to request access to your personal data, request correction of inaccurate records, request deletion (where legally permissible), or object to processing. To exercise your rights, email hello@thehappyheating.co.

12 Complaints

If you have any questions or concerns regarding how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the revision date indicated at the top.

14 Contact us

For data protection enquiries, please write to:

Home Warmth Services Ltd
132 Kilburn Lane, London W10 4AJ
Email: hello@thehappyheating.co
Phone: 020 8051 2124